If you are looking to return or exchange your order, we are here to help!
This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email at firstname.lastname@example.org
How many days do I have to return my item?
We understand you might change your mind. As such, you can return any unworn, unwashed clothing for a full refund, not including shipping within 30 days of delivery. The 30-day window starts on the day you effectively receive the item at your delivery location. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please contact our office at email@example.com
Do I need to cover the return shipping cost?
Yes, customer is responsible for shipping costs of all returns, excluding any defective items or an error made by JLTC. If you are returning your items on your own volition, you may choose the carrier of your choice to return your items to us.
What type of refund can I expect?
If you return your order within the 30-day window, we will refund your purchase total (less shipping) to your original payment method or by store credit at jeanlafittetradingcompany.com.
When will I receive my refund?
In most cases, we will proceed with the refund within 48hrs of receiving your returned products at our distribution center. We might, however, delay the refund if we need further information from you. We will initiate contact via email in those cases.
For any question regarding our return policy, please reach out to our customer service team through live chat or email at firstname.lastname@example.org
Jean Lafitte Trading Company, LLC reserves the right to update these policies at any time without notification to the customer.
How do I ship my items?
The customer is responsible for sending the item(s) back to JLTC; packaging must be equal to the packaging in which you received the original order to ensure maximum protection during transit. Keep your packing slip for order verification.
Ship Return Items To:
Jean Lafitte Trading Company, LLC
1000 Bourbon Street, Suite 102
New Orleans, LA 70116